Shipping & Returns

 Shipping 

FREE SHIPPING FOR ALL ORDERS $30 & Over.  $5 flat rate shipping for all orders under $30.

Orders are shipped Monday - Friday (excluding holidays) via USPS in a discreet and professional manner. 

Under normal circumstances it takes 1-2 business days to process and ship your order. Whenever possible we ship same or next day after the order is received. On average it takes 2-5 days after the order is placed for a customer to receive it.  Email confirmation with tracking number are sent when the order ships. If an item is out of stock or unavailable for any reason we will notify you immediately.

We can ship to virtually any address in the USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. While Hemp is federally legal please check with your state laws prior to ordering.

Currently we ship internationally on a case by case basis. Please contact rocky@hempbestcbdoil.com with the items you want to purchase plus your full address and we’ll provide you with a shipping quote if shipment is possible.

Flower orders are first carefully packed in a plant-based, bio-compostable hardshell container which is labeled with strain and lab result info.  We then place that protective container inside of a 4mm recyclable bag which is carefully sealed to smell-proof and retain freshness. The items then go into a recycled/reusable and non-desript bubble mailer along with a packing slip, Certificate of Analysis (COA) and Notice To Authorites (NTA). Our return address is listed as H B (no mention of hemp or CBD anywhere on outside of mailer).

 

  USPS Tracking FAQ - The Basics   

 

  • IMPORTANT: Please do not contact us regarding package location unless you have waited at least 7 days after the package was received by the USPS (click the Tracking FAQ link above).
  • If your package has not arrived within 7 days of USPS receiving it please contact your local post office and ask them to trace it or follow the instructions listed here 
  • Report any damage or discrepancy with your order to us immediately after receipt. Email rocky@hempbestcbdoil.com for a customer service response.

H E M P B E S T strives to participate in sustainable and efficient shipping practices.

Did you know that traditional plastic bags can last up to 1,000 years and longer before they fully biodegrade - if ever at all? Additionally, plasticizers or other additives that may be in certain plastics may be transferred to the flowers. Therefore we at H E M P B E S T are engaged in an ongoing commitment and effort to package our products in toxin free, all natural and compostable packaging. We also use eco shipping products that are recycled/recyclable, re-used and/or plant based bio-compostable/degradeable.

 Here are some examples of the things we use to pack and send your shipments:

  • 100% Recycled / Zero-Waste address labels
  • Recycled / Re-useable / Recyclable bubble mailers
  • Recycled / Re-useable / Recyclable / Compostable boxes
  • Plant based Compostable product packaging (wherever possible)
  • Recyclable vacuum seal bags
  • Plant based Compostable packing tape
  • Recycled product labels
  • Re-useable / Recyclable / Recycled glass

Whenever possible we salvage and reuse boxes from other shipments that we receive. As well as any packing supplies which might include bubble wrap, tissue paper, plastic bags and styrofoam peanuts. We believe this is preferable to sending them to the landfill. Using previously used boxes and packaging material helps minimize material and energy used and helps to reduce the impact on the environment. Most of our promotional materials are printed on recycled or hemp based papers. In our opinion all hemp companies need to be  engaged in an ongoing effort to support sustainability. Plastic is literally killing the planet on which we live. To create a new industry around the use of traditional petroleum based plastics is wasteful and irresponsible. Rise to the occasion and demand plant based and recycled/recyclable packaging and support the vendors who do. 

 Each and Every Flower Order is Vacuum-Sealed : 

  • The 4 mil material is strong and *pliable and smell proofed
  • BPA free and FDA approved
  • Microwave and Dishwasher safe
  • *Recyclable / Re-useable

*Non rigid plastics are recyclable. The most common re-use for them is in the manufacture of plastic lumber 

Please give any feedback you feel is valuable on our shipping materials or process. Send suggestions to rocky@hempbestcbdoil.com

  

Returns Policy

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Our Refund Policy

 By ordering today I am authorizing the credit card I provide to be charged. I represent that I have read and agree to the full Terms and Conditions of this offer and I understand that I will be liable for payment of all product that was shipped to me.

 ALL CONCENTRATE, FLOWER, EDIBLE AND PRE-ROLL SALES ARE FINAL and non-refundable.